LEGAL REFERENCE

Privacy Policy — a16e par aapka mahfooz hona hamara aadhaar

a16e mein aapka personal information surakshit rahta hai encryption aur secure servers ke zariye. Hamara privacy policy saf batata hai ki hum aapka data kyun lenge, kaise istemal...

Encryption-based account securityLocal payment data protectionTransparent data usage termsAccount privacy controls

Lobby Dekhain Read FAQ

Hamara privacy posture — Pakistan ke qanoon ke mutabiq

a16e apna platform chalata hai uss tarah jo Pakistan aur supported ilaqon ke local qanoon ko follow karey. Jab aap apna account banaate hain, hum zaruri information mangta hoon verification ke liye — aapka naam, email, address aur phone number. Yeh information hum use karte hain aapka identity verify karne, JazzCash, Easypaisa, SadaPay aur Raast deposits process karne, aur aapke withdrawals ko

clear karne ke liye. Hum kabhi aapke personal data ko tisre fariqs ko nahi bechtey jab tak qanoon us se na mange. Account security aur fraud prevention hamara priority hai. Agar koi shak ho ya data loss report karna ho, aap hamse contact kar sakte hain.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

HAME POOCHIYE

Privacy concerns — in tareeqon se pooch sakty ho

Agar aapke privacy ke baare mein koi sawal ho ya data request karna ho, hamara support team Pakistan time mein available hai...

BHAROSA KI BUNYAD

Privacy handling — kiun hampar vishwas kar sakte ho

a16e ki privacy practices transparent hain aur regularly updated rahte hain. Hum third-party security audits karate hain, payment processor security standards follow karate hain, aur aapka account access log maintain karate hain.

Encryption Standard

Sab data transmission SSL encryption se protected hai. JazzCash, Easypaisa, SadaPay aur Raast connections bhi encrypted rahte hain.

Audit Trail

Aapka account ka har login, har payment, har withdrawal record rehta hai. Aap apna activity log anytime check kar sakte ho.

Data Retention

Hum sirf utna data rakhte hain jitna zaroori hai. Account close karne ke baad, personal info secure tareeqe se delete ho jata hai.

Third-Party Checks

Hamara infrastructure regular security assessments se guzarta hai. Payment partners bhi PCI compliance maintain karte hain.

Policy Updates

Jab privacy policy change hota hai, hum aapko email se inform karate hain. Aap updates dashboard mein dekh sakte ho.

Complaint Resolution

Privacy complaint hone par hum 7 din mein investigation complete karte hain aur outcome report bhejtey hain.

Privacy policy — kyun yeh alag aur transparent hai

a16e ka privacy policy dusre platforms se alag hai kyunke hum Pakistan market ke baare mein specific hain aur local payment flows ko samjhte hain. Hamara policy short...

Pakistan-Focused	JazzCash, Easypaisa, SadaPay aur Raast ke data handling ko explicitly cover karate hain. Dusre platforms generic rakhte hain.
Plain Language	Legal terms simple Roman Urdu mein hain. Account holder asani se samjh sakte hain ki data kaise handle hota hai.
Withdrawal Transparency	Bataate hain ki withdrawal verification kitnay din leta hai aur kis qism ke documents chahie. Clear timelines di hui hain.
No Hidden Retention	Data kitne din store rahe ga, yeh clearly likha hai. Account close ke baad deletion timeline bhi mention hai.
Direct Contact	Privacy team ke email aur support channels directly accessible hain. Corporate runaround nahi, direct jawab milta hai.
User Rights Clear	Aapka right to access, correct, delete aur download data sab explicitly list ho gaye hain.
Update Frequency	Policy changes aapko advance notice ke saath btaaye jate hain, last-minute surprises nahi. Dashboard mein changelog bhi dekh sakte ho.

Privacy features — jo aapka account ko controlled rakhte hain

a16e mein aapke paas dashboard features hain jo aapko full visibility dete hain. Aap dekh sakte ho kaunsa data store hai, kab login hua, kaun se...

Activity Log

Har login, logout, deposit aur withdrawal ka record. Aap anytime check kar sakte ho kaunsa device aur location se access hua.

Data Download

Aapka sara personal aur transaction data export kar sakte ho CSV format mein. GDPR-aligned feature jo aapko ownership deta hai.

Privacy Settings

Email frequency, communication preferences, aur third-party tracking ko control karein. Marketing emails ko disable kar sakte ho.

Device Management

Apne active sessions dekh sakty ho, aur unauthorized devices ko logout kar sakte ho. Account takeover se protection.

Payment Receipts

Har JazzCash, Easypaisa, SadaPay aur Raast transaction ki receipt store rahti hai. Anytime download ya print kar sakte ho.

Withdrawal Verification

Bank account ya payment app mein paise jab clear hoten hain, aapko confirmation mil jata hai. Transparency har step mein.

Privacy policy se related sawaal aur jawab

Hum aapka data tisre fariqs ko nahi dete sirf agar qanoon hum se mange ya payment processing ke liye zaroor ho. JazzCash, Easypaisa, SadaPay aur Raast providers ko sirf transaction amount aur verification details dete hain — naam aur address nahi.

SSL 256-bit encryption sab connections par chal rahi hai. Jab aap login karte ho ya payment information enter karte ho, data encrypted state mein transfer hota hai. Server-side bhi hashed passwords store rahte hain, not plain text.

Account delete karne ke 30 din baad, sara personal information secure delete ho jata hai. Transaction history regulatory requirements ke liye 5 saal store rahti hai, lekin aapka access nahi rahta. ID aur address hata diye jate hain.

Hum essential cookies use karate hain account security aur login persistence ke liye. Marketing cookies optional hain aur aap privacy settings mein disable kar sakte ho. Tracking pixels third-party analytics ke liye hain, na ki advertising ke liye.

Haan, first withdrawal par ID aur proof of address submit karna padta hai. Yeh anti-money-laundering qanoon ke under zaroori hai. Photo ID, utility bill, aur JazzCash/Easypaisa account link ki zaroorat hoti hai.

Privacy concern report karne ke baad, hamara team 7 din mein investigation shuru karta hai. Aapko email par progress updates milte hain. Resolution letter bheji jata hai jo explain karey problem aur aapka remedy.

Aapka payment app credentials a16e mein store nahi hote. Jab aap deposit karte ho, aapko payment app mein redirect kiya jata hai aur wahan authenticate hote ho. a16e ko sirf transaction confirmation milta hai, account password nahi.